Account deletion · 3 October 2026

Delete your account and your data.

This page covers two apps made by Octag AI LLC: Octag Ai, the photo search app on Google Play and the App Store, and Octag, the AI receptionist on octagai.com. Here is how to delete your account in each, what we delete and what we keep. Questions: hello@octagai.com.

Octag Ai, the photo search app Octag, the AI receptionist

Octag Ai, the photo search app

To delete your Octag Ai account and its data:

If you pay for Octag Ai Pro, cancel it first. On Android: Google Play › Payments & subscriptions › Subscriptions. On iPhone: Settings › your name › Subscriptions. Deleting your account or the app doesn't cancel it.
In the iPhone app: Settings › Account Info › Delete Account, then Delete My Account. It erases your account, photos and messages.
Or email hello@octagai.com with the subject "Delete my Octag Ai account". Send it from the email address on your account. If you sign in with your phone number, write that number in the email. We may ask you to confirm the account is yours. Then we delete it within 30 days and email you when it's done.

Deleting the app from your phone doesn't delete your account.

What we delete: your account and sign-in (email address, phone number and user ID), the photos and videos you uploaded, your searches and reports, your in-app messages (including messages to support), your purchase and token history in the app, and the device IDs and app activity linked to your account.

What we keep: nothing linked to you. Apple and Google handle payments for Pro and token packs and keep their own records of them; we never see your card. Crash reports come to us from Apple and Google Play and don't include your name, email or phone number. The photos and videos you upload are deleted from our storage automatically 1 day after upload, and their small previews after 90 days. More in the Octag Ai privacy policy.

Octag, the AI receptionist

You can delete your Octag account yourself, at any time, on octagai.com:

Turn off call forwarding on your phone first (Setup › Phone line shows the code), or your callers will reach a number that no longer answers.
If you pay for a plan, cancel it in Setup › Plan and minutes › Manage plan, card and receipts.
Want a copy? Setup › Account › Download my data saves everything we keep for you as one file.
In Setup › Account, type DELETE and choose Delete my account. Octag may ask you to sign in again first (with Google, Apple or Microsoft, or a new email link).

Or email hello@octagai.com from your account's email address and we'll do it for you.

What we delete right away: your account and sign-in, settings, calls, message slips, transcripts, practice calls, daily counts, alert devices, test recordings, your shopping list and its share links, your team's access, and your minutes. Octag's access to your Google Calendar is cancelled at Google, and if you signed in with Apple, Octag's access at Apple is given back too.

What we keep:

Your Octag number stops answering right away. It's no longer linked to you, and it isn't given to anyone else for at least 90 days.
The addresses of websites you had Octag read, with the business's name, kind and state, for up to 12 months.
Debug reports you chose to send us, until 30 days after you sent them.
If you paid for a plan, Stripe, our payment processor, keeps the payment records tax law requires.
Anonymous monthly counts, like how many calls each kind of business gets. They have no names or numbers in them.

Copies of calls we already sent where you told us to (your webhook, Zapier or a CRM) are yours to delete there.

Practice calls made without an account are deleted automatically 90 days after the call, and the guest sign-in after 30 days. There's nothing you need to do.

More about what we keep and why: the privacy notice.